Thank you for choosing Thermaedge by Thermaissance® (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy applies to all information collected through our website https://thermaedge.thermaissance.com and any related services, sales, marketing, or events (collectively, the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Website.
For any questions or concerns, contact us at info@thermaissance.com.
Information We Collect
We collect personal information that you voluntarily provide when you:
- Create an account
- Place an order
- Contact us
- Participate in promotions, surveys, or customer support
This may include your name, phone number, email address, shipping and billing address, login credentials, and payment-related details.
When you make a purchase, payment data is processed securely by authorized payment gateways. We do not store full payment card details on our servers.
We also automatically collect limited technical information when you visit the Website, such as IP address, browser type, device information, pages visited, and usage data. This information does not identify you personally and is used for security, analytics, and website improvement.
How We Use Your Information
We use your information to:
- Create and manage user accounts
- Process orders, payments, returns, and exchanges
- Deliver products and services
- Communicate order updates and administrative notices
- Provide customer support
- Improve website performance and user experience
- Send marketing communications (you may opt out at any time)
- Prevent fraud and ensure platform security
- Comply with legal and regulatory requirements
Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may be shared only:
- With your consent
- To comply with legal obligations
- To fulfill a contract or service request
- To protect our rights, users, or prevent fraud
We may share data with trusted third-party service providers who assist us with:
- Payment processing (e.g., Stripe)
- Website analytics (e.g., Google Analytics)
- Website hosting
- Marketing and performance tracking
These parties are permitted to use your data only for the services they provide to us.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experience. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.
Google Maps
Our Website may use Google Maps APIs solely to display our physical business location. Use of Google Maps is subject to Google’s Terms of Service and Privacy Policy.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.
Data Security
We use appropriate technical and organizational security measures to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
You may request to:
- Access, update, or delete your personal information
- Terminate your account
- Opt out of marketing communications
To exercise these rights, contact us at info@thermaissance.com. We will assist you promptly.
This Privacy Policy is primarily applicable to users in India. Specific regional regulations such as GDPR or CCPA are not currently applied.
Information We Do Not Collect
We do not collect biometric data, fingerprints, voiceprints, date of birth, gender, detailed browsing history outside our Website, or create consumer profiling or behavioral inferences.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@thermaissance.com
